Privacy Policy

What We Collect

When you interact with us — whether booking an appointment, making an enquiry, shopping online, or browsing our website — we may collect:

• Contact details:name, phone number, email address
• Booking information:appointment history, treatment preferences
• Purchase information:order details, payment records (processed securely by Shopify)
• Website activity:pages visited, how you found us, and general usage patterns

We only collect information that helps us serve you better.

How We Use Your Information

We use your information to:

• Respond to your enquiries and confirm bookings
• Provide and improve our treatments and services
• Process shop orders and gift vouchers
• Send appointment reminders
• Send promotional offers and skin care tips (only if you've opted in)
• Understand how visitors use our website so we can improve it

Third-Party Services

We use trusted third-party services to run our business:

• Timely — for appointment bookings and reminders
• Shopify — for our online shop and payment processing
• Google Analytics — to understand website traffic (anonymised data)

These services have their own privacy policies and may store data in Australia or overseas. We only share what's necessary for them to provide their service.

Cookies and Tracking

Our website uses cookies — small files stored on your device — to:

• Remember your shopping cart
• Understand which pages are most helpful
• See how you found our website (e.g. from a Google search or Instagram)

You can disable cookies in your browser settings, though some website features may not work as expected.

How We Protect Your Data

Your personal information is stored securely and only accessible by authorised staff. Payment details are handled by Shopify's secure, PCI-compliant systems — we never see or store your card numbers.

We do not sell your data to third parties.

Your Rights

You can:

• Access your personal data — ask us what we have on file
• Update incorrect information
• Unsubscribe from marketing emails at any time
• Request deletion of your data (subject to legal requirements)

Updates

We may update this policy occasionally. Any significant changes will be noted on this page.